Forgot Password

If a user forgets their password, they are able to have their password reset without having to locate an iNovah user who has permissions to Configure User.  This feature is available in both iNovah Cashier and the Administration and Management Portal.

 

Click Forgot Password

 

The following screen will appear

 

Enter your email address as it appears in iNovah.

 

Click

 

iNovah will find the username associated with the email address entered.  iNovah will then generate a unique password and send it to the email address of the user.  The user can then use the generated password with their username and iNovah will prompt them to change their password (as if signing in for the first time or it has been 90 days).  The user should then enter in a new password that they will remember.

 

 

 

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iNovah Administration and Management Portal Guide Copyright © 2010 by System Innovators, a division of N. Harris Computers, Inc. The System Innovators logo and name is a registered trademark of System Innovators. iNovah and the iNovah logo are both trademarks of System Innovators. Windows is a registered trademark of Microsoft Corporation. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose other than the customer’s own use without written permission from System Innovators. System Innovators 10550 Deerwood Park Blvd., Suite 700 Jacksonville, Florida 32256